Privacy Policy

Vertex Privacy Policy

Thank you for visiting the Vertex Cloud (“Vertex”) Internet web site (“Site”) located at the URL This Privacy Policy describes Vertex’s use of personally identifiable information about customers and potential customers obtained via this Site, or when you use our products and services.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, Vertex may need to update this Privacy Policy from time to time.  If we change the way in which we collect or use your personally identifiable information, Vertex will post a change notice with its updated Privacy Policy on our Site located at and we may send registered users notice of the change. Vertex encourages you to review this Privacy Policy regularly for any changes so that you are aware of what personally identifiable information we may collect and how we may use this information.  Your continued use of this Site and/or continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.

Information Collection and Use

You can generally visit our Site without revealing any personally identifiable information about yourself.  However, in certain sections of this Site we may invite you to submit questions or comments.  Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, password, email address, phone number, and other contact information.  We also may collect the foregoing personally identifiable information from our sales department when you have indicated an interest in our services or have requested a test or demonstration.  We also may collect your username, email address and domain name through your use of our products and services.

We use your personally identifiable information to deliver certain services, products or information you have requested and to follow up on such requests, verify your authority to enter certain password protected areas of the Site, send you notices and communications for products and/or services that you have used or that may be of interest to you to improve the content and general administration of the Site, or for transactional purposes.  This may include newsletters, product updates, event announcements, and promotional offers.  Our third party service providers may contact you for the purposes described in this paragraph.

This web site contains links to other sites that are not owned or controlled by Vertex. Please be aware that we, Vertex, are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement only applies to information collected by this web site.

We track, through our Site or through the use of our products and services, the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, browser type, domain names, time and date stamp, referring URL, landing page and information about the hardware and software that you use (such as your computer or machine name), and we may analyze this data for trends and statistics in the aggregate and as linked with your personally identifiable information.  We may use such information to analyze trends, administer and improve the Site and our services, track users’ movement, and gather broad demographic information for aggregate use.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser.

If you reject cookies, you may still use our site without any loss of functionality. This privacy statement covers the use of cookies by only.

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate usage, paths, page clicks and downloads to understand how users are traveling through the site.

Children’s Privacy

The Site is not intended for children under the age of 13.  Vertex will not knowingly collect information from site visitors in this age group.  Vertex encourages parents to talk to their children about their use of the Internet and the information they disclose online.  If a child has provided Vertex with personally identifiable information, a parent or guardian of that child may contact us via e-mail at if they would like this information deleted from our records.  We will use reasonable efforts to delete the child’s information from our databases. Vertex recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests.  Vertex targets its services and this Site to adults and not to children under 13. 


We may provide your personally identifiable information that we collect to the service providers that we may engage to assist us.  For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., send you our newsletter) or to an entity that follows up on customer requests for information.  We restrict by contract such third party entities from further distributing your personally identifiable information and from using your personally identifiable information for commercial purposes unrelated to your provision of the information to us.

We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority, to protect our rights or property, or in response to suspected illegal activity.

We will not sell, rent, or trade your personally identifiable information to any other company or organization.  However, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Vertex participates or to a purchaser of all or substantially all of Vertex’s assets to which this Site relates.  We will notify by email, or by means of a notice on our homepage or our log-in window in case of such an event.


We may employ procedural and technological measures, consistent with industry practice.  Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction.  Vertex may use encryption, secure socket layer, firewalls, physical lock and key, internal restrictions, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.

Correction/Updating Personally Identifiable Information

Vertex provides you with the ability to review and correct any of the personally identifiable information that you have provided to us.  If you wish to review or correct any information you have provided to us, you may access your account online by logging into your account under “edit profile”.

E-mail Contact:

If you receive e-mail from us and wish to stop receiving e-mail, you may contact us as provided above. This may include newsletters, product updates, event announcements, and promotional offers.  NOTE:  You cannot opt-out of any required emails for transactional purpose.

If you have any questions regarding this Privacy Policy please contact us via email at the address set forth above.

This Privacy Policy was last updated on July 24, 2017

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